Customer Feedback

Feedback score 98.2% – you can’t please all the people all the time!

“I would like to assure readers that Active PC solutions have with speed, helped Starsmore Design as a business on many occasions. Their knowledge of the internal electrics, operating systems, and updates is excellent.”

Michael Starsmore

Published: 27 January 2017

“Quick, efficient, professional service. Would recommend to anyone looking for a computer or any computer repairs.”

Chris D.

Published: 18 January 2017

“My laptop 4 years of age had become cluttered and slow , so took to active pc solutions and had a full service and several malwares etc removed , it now performs much better pleased with the work done and £45 for 2 hours work and expertise very good value.”


Published: 04 January 2017

“Cannot recommend Nick highly enough . When we initially spoke with him regarding our existing computer, he came up with a fast quote for a new system even offering an option which we had not considered which would have saved us money. Our new computer was installed and up and running within a week with a minor problem being resolved by a quick return visit on the same day.

He is very professional, knowledgeable , extremely helpful , reasonable with costs and a wizard installer. This was not the first time we have consulted Nick and have no hesitation in recommending him, as we have done to friends.

Thank you”

Veronica & Paul

Published: 13 December 2016

“Excellent,prompt and efficient service.”


Published: 28 October 2016

Hi Nick!

“Just a line to say thanks for your assistance yesterday. It’s good to have someone as helpful just at the end of a telephone call who will come to our rescue. A number 5 must be the only one that applies. Once again many thanks”

John and Pat Newman.

Published: 12 August 2016

“I give a top rating for doing a good job very quickly.”

Dorothy Lawrence

Published: 27 July 2016

“Thanks Nick for sorting my ubuntu problems very efficient service.”


Published: 21 June 2016

“Nick came highly recommended, and justifiably so. Thank you so much for sorting out our unholy muddle with Windows 10 and photograph albums. At last we can function! All help and instruction delivered with professionalism, patience and, thank goodness, a sense of humour.”

David & Sue, Theddlethorpe

Published: 18 June 2016

“Work carried out for us has been done with professionalism and courtesy, and we would have no hesitation in recommending active solutions.”

Jean B.

Published: 06 May 2016

“Again excellent service – Thanks.”

Bill B.

Published: 29 April 2016

“Thank you for a very prompt, efficient and friendly service. I would certainly recommend, and use again.”


Published: 14 April 2016

“We thank you for your quick response and to fixing the problem, we’ve since had another blip which seemed to fix it’s self so every thing is working ok at present. Thank you again.”

Brian and Katie Turner

Published: 10 November 2015

“In relation to your assistance, I can commend your professionalism, knowledge and manner.”


Published: 08 October 2015

“So pleased you were recommended to me. Thank you for a very prompt and efficient service. Hadn’t expected the problem to be sorted the day I called you. Good to know that I have help close at hand. Won’t hesitate to call you if I have any problems in future.”

Annette McC

Published: 23 September 2015

“A prompt response to my request for help regarding memory for my lap -top,which is now working better than it has done for years. A friendly and professional service.”

Many thanks.

Published: 18 September 2015

“Very satisfied with the work completed, it’s the first time we have used this company and would highly recommend them.”


Published: 04 February 2015

“Thanks for sorting out all the niggles on my PC so swiftly Nick. 5 stars as usual. We never got a service as good as this in London.”


Published: 03 February 2015

“I was recommended to Nick McKrill and Active PC Solutions, several years ago when I had recently joined the ‘Computer Crowd’. I had several problems that I could not solve and all professional help enlisted had proved very expensive and ineffective.

From his very first visit, all problems were solved at a very competitive cost and as an extra I got on famously with Nick and thoroughly enjoyed his sense of humour. Since that time I have never looked anywhere other than Active PC Solutions for both help and any new equipment.

There are so many scammers in the market, it is a delight to find a genuine, good value for money, professional.

My rating for Active PC Solutions is 5 out 5 – as good as you could ever wish for.”

Malcolm Bouchier
10 Park Row
LN11 7AT

Published: 12 December 2014

“5 star service as always. I had a noisy cooling fan on the on the computer. Contacted Nick who agreed it was faulty and replaced it, under warranty, within 2 days.”

Peter Jellett

Published: 11 December 2014

“Hi Nick the new lap top is working very well and the wireless printer is a revelation Five stars for service + 10 out 10 for patience.”

Rob Smith
Stainton by langworth

Published: 28 November 2014

“After a nightmare experience trying to get satisfaction from a major “big chain” supplier with a defective 14 month old PC, we turned to Active Solutions for a report.

His report resulted in a full refund, with which we purchased a PC from Nic tuned to our requirements.

First class local service!”

John Barlow

Published: 24 September 2014

“Everything was first class — our computers have never been so good.”

V. Brown, Louth

Published: 23 September 2013

“Thanks for sorting my problem out Nick. You have put my mind at rest I know my computer is secure now. Five star service as usual.”

Terry, Ludborough

Published: 13 August 2013

“Thank you Nick for being so helpful in providing my new equipment, for explaining everything so thoroughly and finally for connecting the new BT hub , which you had recommended I upgrade to and which saves me money . Also for getting my husbands computer ‘on-line’. Many thanks for your prompt , personal and knowledgeable service . Wouldn’t hesitate in recommending you.”

Veronica, Saltfleet

Published: 28 June 2013

“Many thanks for sorting out our requirements again – rates 5 * on all counts.”

David Sandwith

Published: 28 June 2013

“Many thanks for all your patience and help with my computer hiccup today. It is now operating properly.

I shall certainly recommend you to any colleagues, friends, etc. who may also be experiencing computer pain as I was.

Again, many thanks.”

Geoffrey Lover

Published: 27 June 2013

“I have used Activepcsolutions for the provision of IT equipment and trouble shooting for a number of years.The service Nick has provided has always been prompt and efficent and I have no hesitation in giving them a high rating.”

Paddy Shillington, PS Public Relations

Published: 24 June 2013

“Excellent service, prompt and courteous and very patient with technology ninnies. 5 out of 5, every time!”

Joanna Green, Louth

Published: 21 June 2013

“Five star service!”

MJR Financial Services, Louth

Published: 21 June 2013

“This kid is all about, turns up on time, is straight into things and it is comforting to find he can diagnose most problems in a few minutes. It takes all the worry away with him in support.”

Robert Jones

Published: 20 June 2013

“New upgrade and external back up recently installed in Nicks usual very efficient manner.”

Peter Jellett

Published: 20 June 2013

“In this day and age when there are so many cowboys who give no service but want your money, it is so refreshing to have Nick as my ‘computer man’. Ever since I have known Nick I have had nothing but fast response, excellent and honest service at competitive pricing.”

Malcolm Bouchier, Louth, Lincolnshire

Published: 19 June 2013

“Thanks Nick for your prompt service and professional help for sorting my computer.”

J. Sleaford, Gayton-le-Marsh

Published: 19 June 2013

“Excellent friendly support even for those of us who know little about computers.”

Pamela Cade

Published: 19 June 2013

“Hi Nick, As you very well know I think your service is 100%.”

Regards Colin

Published: 18 June 2013

“A great support as always.”

Frederic Goodwin

Published: 18 June 2013

“Quick response.
Very efficient.
First class service.”

M Banks

Published: 18 June 2013

“Thanks a lot Nick for your recent quick and efficient service, as usual you gave sound unbiased assistance and have the patience to listen to those of us who don’t know as much as you do, as we try to explain our PC problems.

You’re always a great help and it’s a pleasure to deal with you, more people should!”

Stewart Claxton, Louth

Published: 19 March 2013

“The glow from Nicks head is not his hair, Its his Halo. Wonderful repair on my laptop, Thanks Nick.”

Pete, Fotherby

Published: 05 November 2012

“Nick gave very quick and efficient service sorting out all our computer problems. Thank-you.”

Val and Haydn

Published: 14 May 2012

“Took dead computer to Nick and he diagnosed, repaired and advised on upgrades. Got machine back same day. Top service!”

Tim, Holton le Clay

Published: 20 March 2012

“As always, fantastic service, prompt and always with a smile.!!! Thank You.”

Doe & Brierley Investment & Financial Services Ltd, Louth

Published: 12 March 2012

“Just to say that Nick was efficient and brilliant as always when he is pulling me out of another self created mess.”

Neil Ward, Louth, Lincs

Published: 10 February 2012

“Prompt, efficient and affordable help. Your patience with an out of practice ‘Word’ user was very much appreciated.”

Best wishes, from Pam Cade

Published: 08 February 2012

“As always, speedy, efficient, professional service and advice. Nothing is too much trouble. Thanks very much Nick for a five star service.”

Liz and Brian

Published: 06 February 2012

“Brilliant prompt professional friendly service Nick. 5 *star* rating all the way. Thank you.”

Bill Brown, Louth

Published: 03 February 2012

“A friendly professional service at a reasonable cost. Straightforward unbiased advice.”

Tony Bolton, Alvingham

Published: 30 January 2012

“The service and support Nick gave in installing our Lap top, was excellent and left us very satisfied.”

Gwen and Bert

Published: 22 January 2012

“Thanks Nick for your work sorting out our problems which were causing us so many little niggles. Your efforts were really appreciated and definitely worthy of a five star rating.”

Regards, Harry – Fulstow

Published: 02 September 2011

“I am a computer dunce, but since having purchased a system, ‘Nick’ of Active PC Solutions has looked after me and cossetted me through all my many tribulations. Nick was recommended to me and it is one of the best recommendations that I have ever had. If you need someone to look after your computer systems, private or business, you can do no better than go to ACTIVE PC SOLUTIONS.”

Malcolm Bouchier, Louth

Published: 28 June 2011

“Thanks Nick for a quick rescue. As always you gave a friendly and informative service. Wots more, it didn’t cost an arm and a leg (just an arm).”

Thanks again, from Dave Bowen – Louth

Published: 27 June 2011

“Prompt, courteous and friendly service.”

J. Green, Louth

Published: 20 June 2011

“Nick is always very approachable, friendly and efficient.”

P. Jellett, Louth

Published: 11 June 2011

“Prompt and efficient service at a fair price.”

Fotherby Lawnmower Centre, Louth

Published: 19 November 2010

“I have always found Active PC Solutions to be professional, helpful and fair with all aspects of their service.”

S. Taylor, Manby

Published: 17 November 2010

“We at Meridian Maritime have used Nick for the past 18 years for all our IT needs from supplying hardware and software, repairs, security and all aspects of teaching different programs we have always received a high standard of care and always found him to be fair in his charges.”

Meridian Maritime (International) Ltd, Louth

Published: 17 November 2010

“Just wanted to say thank you for your quick and professional help in sorting out my computing requirements.”

I. Weston, Louth

Published: 15 November 2010

“As a photographer and author my life’s work is on my computer. Over the past ten years Nick Mackrill and ACTIVE PC SOLUTIONS have proved invaluable in safeguarding and maintaining my on-line presence. They are always quick to respond to any emergency and I would highly recommend their friendly expertise to anyone.”

Simon Marsden, 11th November 2010

Published: 12 November 2010

“We would like to take this opportunity to thank Active PC Solutions for the excellent service provided to us over the years. Nick has always been helpful and solved our computer problems. Thank you.”

J. Carlton, Louth

Published: 12 November 2010

“I have used Nick for all of my computer work, new machines, updates and trouble shooting, since the mid 1990’s and have been delighted with the service.”

D. Chilton, Grimsby

Published: 11 November 2010

“Nick is our ‘knight in shining armour!’ He is swift in his response to our problems and has never been beaten.”

Louth W.I., Louth

Published: 11 November 2010

“Excellent service, always reliable and prompt.”

Lincoln & Lindsey Blind Society, Louth

Published: 11 November 2010

“Well done Active PC Solutions your advice & speedy response allowed my company to continue trading through our IT meltdown without resorting to the abacus. Thank you”

Stone Printers, Skegness

Published: 11 November 2010

“Thank you Active PC Solutions when I needed to upgrade my computer without lots of hassle traveling to a shop, all it took was one phone call to discuss my requirements & you supplied the finished computer fully set up in my home.  Excellent”

J. Tuplin, Burgh le Marsh

Published: 11 November 2010

Invitations to supply feedback comments are sent to customers who have had work carried out by Active PC Solutions. Feedback comments are received by email, which are moderated for authenticity, and then published on this website. The original emails are also kept to verify any comments made.